How Agents and Knowledge Bases Enable AI to Truly Work for You
You may have experienced this: when chatting with AI, it can help you write poems, generate code, or even explain complex concepts like a teacher — its intelligence can be astonishing. But when you ask it for your company’s latest sales data, or to book a meeting room, it suddenly seems to “forget” everything and cannot respond. Why does this happen?
The reason is that most AI models do not directly access your proprietary information; they mostly rely on general knowledge learned from training data. To enable AI to truly “get things done,” it requires two key components: Agents and Knowledge Bases. The agent serves as AI’s “action brain,” capable of understanding instructions, invoking tools, and executing tasks; the knowledge base acts as AI’s “memory repository,” storing enterprise data, documents, and rules so the AI can access and utilize up-to-date information.